Frequently Asked Questions
Frequently Asked Questions
General Questions
Q: What types of carpets and rugs do you offer?
A: We offer a diverse range of carpets for residential and commercial spaces, including eco-friendly options, custom designs, and various textures and colours to match your style. Additionally, we provide a curated selection of premium rugs available for purchase Australia-wide.
Q: Do you offer eco-friendly flooring options?
A: Yes, we’re committed to sustainability. We offer eco-friendly carpet options made from sustainable materials, as well as an Eco Collection of rugs. These products provide both quality and comfort while being environmentally conscious.
Q: Can I view carpet or rug samples before making a decision?
A: Absolutely! For carpets, we offer in-home consultations in Victoria, where you can see and feel samples. For rugs, our website provides detailed descriptions, and our team can help guide your selection based on your style and needs.
Installation Questions
Q: How long does carpet installation usually take?
A: Installation time varies based on space size and carpet type. Residential installations are often completed in a day, while larger commercial projects may take longer. We’ll provide a timeline during your consultation.
Q: Do I need to prepare my space before installation?
A: Yes, we recommend clearing the area of furniture and personal items. Our team will give specific instructions based on your installation needs to ensure a smooth process.
Q: Do you offer carpet replacement services?
A: Yes, we provide seamless carpet replacement services. We’ll assist you in choosing a new carpet and manage the entire process for a hassle-free upgrade.
Maintenance and Care Questions
Q: How can I keep my carpet or rug looking new?
A: Regular vacuuming, prompt stain removal, and professional cleaning once or twice a year can help maintain your flooring’s appearance and lifespan. We’ll provide specific care instructions based on your chosen product.
Q: Are your carpets and rugs stain-resistant?
A: Many of our carpets, especially commercial and family-friendly options, are treated for stain resistance. We also offer stain-resistant rugs. Regular maintenance is still essential to ensure long-lasting beauty.
Q: Can I use a steam cleaner on my carpet?
A: Certain carpets are compatible with steam cleaning, but others may require alternative methods. Our team will advise you on the best cleaning approach based on your carpet type.
Consultation and Booking Questions
Q: How do I book a consultation?
A: To book a consultation, call us at 0421 498 675 or email wahid@carpetvibes.com.au. We’ll arrange a convenient time to visit your space and discuss your options.
Q: Are your carpets and rugs stain-resistant?
A: Many of our carpets, especially commercial and family-friendly options, are treated for stain resistance. We also offer stain-resistant rugs. Regular maintenance is still essential to ensure long-lasting beauty.
Q: Can I use a steam cleaner on my carpet?
A: Certain carpets are compatible with steam cleaning, but others may require alternative methods. Our team will advise you on the best cleaning approach based on your carpet type.
Warranty and Returns Questions
Q: Do your carpets and rugs come with a warranty?
A: Yes, all our carpets come with a manufacturer’s warranty, and we provide an installation warranty to ensure your satisfaction. Our rugs also come with product warranties. Warranty details vary by product, and our team will explain specifics during your consultation.
Q: What if I’m not satisfied with my carpet or rug after purchase?
A: Customer satisfaction is our priority. If you experience any issues after installation or purchase, please reach out, and we’ll work with you to address any concerns.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us at 0421 498 675 or wahid@carpetvibes.com.au. Our team is here to help!